At Fill The Basket Hypermart Private Limited, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. This Refund & Return Policy explains the terms and conditions regarding returns, replacements, cancellations, and refunds for products purchased through our website or services.
By placing an order with us, you agree to the terms mentioned below.
1. Eligibility for Returns
Customers may request a return or replacement in the following situations:
- Product received is damaged or defective
- Wrong item delivered
- Expired product received
- Product missing from the order
- Item quality issue at the time of delivery
To be eligible for a return:
- The request must be raised within 24 hours of delivery
- Product should be unused and in original packaging
- Proof of purchase/order confirmation must be available
- Product images may be required for verification
2. Non-Returnable Products
The following products may not be eligible for return or refund:
- Opened or used items
- Perishable grocery products
- Fresh fruits and vegetables
- Dairy and frozen items
- Products damaged after delivery
- Personal care and hygiene products once opened
- Items purchased under special discounts or clearance sales
3. Return Process
To request a return or replacement, customers may contact our support team with:
- Order ID
- Product details
- Reason for return
- Supporting images (if applicable)
After verification, our team will guide you through the return or replacement process.
4. Refund Policy
Refunds may be processed in the following cases:
- Order cancelled successfully before dispatch
- Returned product approved after inspection
- Payment deducted but order not confirmed
- Product unavailable after payment
Approved refunds will be processed through the original payment method or other suitable modes.
5. Refund Timeline
- Online payment refunds may take 5–10 business days depending on the bank or payment provider.
- Wallet or store credit refunds may be processed faster.
- Cash on Delivery refunds may require bank account details for transfer.
Refund timelines may vary based on banking and payment gateway processing.
6. Order Cancellation
By Customer
Customers may request cancellation before the order is dispatched.
By Company
Fill The Basket Hypermart Private Limited reserves the right to cancel orders due to:
- Product unavailability
- Pricing or technical errors
- Suspicious or fraudulent transactions
- Incomplete customer information
In such cases, eligible refunds will be initiated accordingly.
7. Replacement Policy
Replacement requests may be accepted for:
- Damaged products
- Wrong product delivered
- Defective packaged items
Replacement availability depends on stock availability.
8. Delivery Related Issues
Customers are requested to inspect products at the time of delivery. Any issue regarding:
- Damaged packaging
- Missing items
- Wrong products
should be reported immediately or within 24 hours.
9. Company Rights
Fill The Basket Hypermart Private Limited reserves the right to:
- Approve or reject return/refund requests after verification
- Modify this policy without prior notice
- Refuse returns in cases of policy misuse or fraudulent activity
10. Contact Us
For return, replacement, or refund related queries, please contact:
Fill The Basket Hypermart Private Limited
GSTIN: 09AAECF5732D3ZQ
CIN: U52609UP2021PTC146433
📍 G2, Gomti Residency Sapru Marg, Prem Nagar Hazratganj, Lucknow Uttar Pradesh, India
📞 +91 7470212121
📧 support@fillthebasket.in
📧 fillthebaskethypermart@gmail.com