At Fill The Basket Hypermart Private Limited, we understand that customers may sometimes need to cancel their orders. This Cancellation Policy explains the terms and conditions related to order cancellations, refund eligibility, and cancellation procedures for orders placed through our website or services.
By placing an order with us, you agree to the terms outlined below.
1. Order Cancellation by Customer
Customers may request cancellation of an order before it has been dispatched or processed for delivery.
Cancellation Requests
To request cancellation, customers should contact our support team with:
- Order ID
- Registered mobile number
- Reason for cancellation
Cancellation requests are subject to order status and approval.
2. Cancellation Eligibility
Orders may be eligible for cancellation if:
- The order has not yet been packed or dispatched
- Payment verification is pending
- Product availability issues arise
- Duplicate orders were placed accidentally
Once an order is dispatched for delivery, cancellation may not be possible.
3. Cancellation of Perishable Products
Orders containing:
- Fresh fruits & vegetables
- Dairy products
- Frozen food items
- Bakery items
- Other perishable grocery products
may not be eligible for cancellation once processing has started.
4. Refund on Cancelled Orders
If a cancellation request is approved:
- Refunds for prepaid orders will be initiated to the original payment method.
- Refund processing may take 5–10 business days depending on banks or payment gateways.
- Cash on Delivery orders generally do not require refunds unless advance payment was made.
5. Order Cancellation by Fill The Basket Hypermart Private Limited
We reserve the right to cancel any order under circumstances including but not limited to:
- Product out of stock
- Pricing or technical errors
- Suspected fraudulent activity
- Incomplete or incorrect customer information
- Delivery location not serviceable
In such cases, eligible refunds will be processed accordingly.
6. Failed Delivery & Cancellation
Orders may be cancelled if:
- Customer is unavailable during delivery attempts
- Incorrect address or contact details are provided
- Delivery cannot be completed after multiple attempts
Refund eligibility in such cases will be reviewed as per company policy.
7. Modification of Orders
Once an order is confirmed, modifications such as:
- Adding products
- Changing address
- Changing payment method
may not always be possible depending on processing status.
Customers may contact support for assistance.
8. Company Rights
Fill The Basket Hypermart Private Limited reserves the right to:
- Approve or reject cancellation requests
- Modify this Cancellation Policy without prior notice
- Restrict cancellation facilities in cases of misuse or suspicious activity
9. Contact Information
For cancellation-related support or queries, please contact:
Fill The Basket Hypermart Private Limited
GSTIN: 09AAECF5732D3ZQ
CIN: U52609UP2021PTC146433
📍 G2, Gomti Residency Sapru Marg, Prem Nagar Hazratganj, Lucknow Uttar Pradesh, India
📞 +91 7470212121
📧 support@fillthebasket.in
📧 fillthebaskethypermart@gmail.com