{"id":9288,"date":"2026-05-15T07:20:10","date_gmt":"2026-05-15T07:20:10","guid":{"rendered":"https:\/\/fillthebasket.in\/wp70\/?page_id=9288"},"modified":"2026-06-25T05:44:17","modified_gmt":"2026-06-25T05:44:17","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/fillthebasket.in\/wp70\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\n<p>At <strong>Fill The Basket Hypermart Private Limited<\/strong>, we understand that customers may sometimes need to cancel their orders. This Cancellation Policy explains the terms and conditions related to order cancellations, refund eligibility, and cancellation procedures for orders placed through our website or services.<\/p>\n\n\n\n<p>By placing an order with us, you agree to the terms outlined below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">1. Order Cancellation by Customer<\/h4>\n\n\n\n<p>Customers may request cancellation of an order before it has been dispatched or processed for delivery.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Cancellation Requests<\/h5>\n\n\n\n<p>To request cancellation, customers should contact our support team with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order ID<\/li>\n\n\n\n<li>Registered mobile number<\/li>\n\n\n\n<li>Reason for cancellation<\/li>\n<\/ul>\n\n\n\n<p>Cancellation requests are subject to order status and approval.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">2. Cancellation Eligibility<\/h4>\n\n\n\n<p>Orders may be eligible for cancellation if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The order has not yet been packed or dispatched<\/li>\n\n\n\n<li>Payment verification is pending<\/li>\n\n\n\n<li>Product availability issues arise<\/li>\n\n\n\n<li>Duplicate orders were placed accidentally<\/li>\n<\/ul>\n\n\n\n<p>Once an order is dispatched for delivery, cancellation may not be possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">3. Cancellation of Perishable Products<\/h4>\n\n\n\n<p>Orders containing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fresh fruits &amp; vegetables<\/li>\n\n\n\n<li>Dairy products<\/li>\n\n\n\n<li>Frozen food items<\/li>\n\n\n\n<li>Bakery items<\/li>\n\n\n\n<li>Other perishable grocery products<\/li>\n<\/ul>\n\n\n\n<p>may not be eligible for cancellation once processing has started.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">4. Refund on Cancelled Orders<\/h4>\n\n\n\n<p>If a cancellation request is approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds for prepaid orders will be initiated to the original payment method.<\/li>\n\n\n\n<li>Refund processing may take <strong>5\u201310 business days<\/strong> depending on banks or payment gateways.<\/li>\n\n\n\n<li>Cash on Delivery orders generally do not require refunds unless advance payment was made.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">5. Order Cancellation by Fill The Basket Hypermart Private Limited<\/h4>\n\n\n\n<p>We reserve the right to cancel any order under circumstances including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product out of stock<\/li>\n\n\n\n<li>Pricing or technical errors<\/li>\n\n\n\n<li>Suspected fraudulent activity<\/li>\n\n\n\n<li>Incomplete or incorrect customer information<\/li>\n\n\n\n<li>Delivery location not serviceable<\/li>\n<\/ul>\n\n\n\n<p>In such cases, eligible refunds will be processed accordingly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">6. Failed Delivery &amp; Cancellation<\/h4>\n\n\n\n<p>Orders may be cancelled if:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer is unavailable during delivery attempts<\/li>\n\n\n\n<li>Incorrect address or contact details are provided<\/li>\n\n\n\n<li>Delivery cannot be completed after multiple attempts<\/li>\n<\/ul>\n\n\n\n<p>Refund eligibility in such cases will be reviewed as per company policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">7. Modification of Orders<\/h4>\n\n\n\n<p>Once an order is confirmed, modifications such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adding products<\/li>\n\n\n\n<li>Changing address<\/li>\n\n\n\n<li>Changing payment method<\/li>\n<\/ul>\n\n\n\n<p>may not always be possible depending on processing status.<\/p>\n\n\n\n<p>Customers may contact support for assistance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">8. Company Rights<\/h4>\n\n\n\n<p>Fill The Basket Hypermart Private Limited reserves the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approve or reject cancellation requests<\/li>\n\n\n\n<li>Modify this Cancellation Policy without prior notice<\/li>\n\n\n\n<li>Restrict cancellation facilities in cases of misuse or suspicious activity<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">9. Contact Information<\/h4>\n\n\n\n<p>For cancellation-related support or queries, please contact:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Fill The Basket Hypermart Private Limited<\/h4>\n\n\n\n<p><strong>GSTIN:<\/strong> 09AAECF5732D3ZQ<br><strong>CIN:<\/strong> U52609UP2021PTC146433<\/p>\n\n\n\n<p>\ud83d\udccd G2, Gomti Residency Sapru Marg, Prem Nagar Hazratganj, Lucknow Uttar Pradesh-226001<\/p>\n\n\n\n<p>\ud83d\udcde +91 7470212121<\/p>\n\n\n\n<p>\ud83d\udce7 <a>support@fillthebasket.in<\/a><br>\ud83d\udce7 <a>fillthebaskethypermart@gmail.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Fill The Basket Hypermart Private Limited, we understand that customers may sometimes need to cancel their orders. This Cancellation Policy explains the terms and conditions related to order cancellations, refund eligibility, and cancellation procedures for orders placed through our website or services. By placing an order with us, you agree to the terms outlined [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9288","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/pages\/9288","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/comments?post=9288"}],"version-history":[{"count":2,"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/pages\/9288\/revisions"}],"predecessor-version":[{"id":9397,"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/pages\/9288\/revisions\/9397"}],"wp:attachment":[{"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/media?parent=9288"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}