{"id":9284,"date":"2026-05-15T07:11:58","date_gmt":"2026-05-15T07:11:58","guid":{"rendered":"https:\/\/fillthebasket.in\/wp70\/?page_id=9284"},"modified":"2026-06-25T05:44:11","modified_gmt":"2026-06-25T05:44:11","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/fillthebasket.in\/wp70\/refund-return-policy\/","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"\n<p>At <strong>Fill The Basket Hypermart Private Limited<\/strong>, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. This Refund &amp; Return Policy explains the terms and conditions regarding returns, replacements, cancellations, and refunds for products purchased through our website or services.<\/p>\n\n\n\n<p>By placing an order with us, you agree to the terms mentioned below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">1. Eligibility for Returns<\/h4>\n\n\n\n<p>Customers may request a return or replacement in the following situations:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product received is damaged or defective<\/li>\n\n\n\n<li>Wrong item delivered<\/li>\n\n\n\n<li>Expired product received<\/li>\n\n\n\n<li>Product missing from the order<\/li>\n\n\n\n<li>Item quality issue at the time of delivery<\/li>\n<\/ul>\n\n\n\n<p>To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The request must be raised within <strong>24 hours of delivery<\/strong><\/li>\n\n\n\n<li>Product should be unused and in original packaging<\/li>\n\n\n\n<li>Proof of purchase\/order confirmation must be available<\/li>\n\n\n\n<li>Product images may be required for verification<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">2. Non-Returnable Products<\/h4>\n\n\n\n<p>The following products may not be eligible for return or refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened or used items<\/li>\n\n\n\n<li>Perishable grocery products<\/li>\n\n\n\n<li>Fresh fruits and vegetables<\/li>\n\n\n\n<li>Dairy and frozen items<\/li>\n\n\n\n<li>Products damaged after delivery<\/li>\n\n\n\n<li>Personal care and hygiene products once opened<\/li>\n\n\n\n<li>Items purchased under special discounts or clearance sales<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">3. Return Process<\/h4>\n\n\n\n<p>To request a return or replacement, customers may contact our support team with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order ID<\/li>\n\n\n\n<li>Product details<\/li>\n\n\n\n<li>Reason for return<\/li>\n\n\n\n<li>Supporting images (if applicable)<\/li>\n<\/ul>\n\n\n\n<p>After verification, our team will guide you through the return or replacement process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">4. Refund Policy<\/h4>\n\n\n\n<p>Refunds may be processed in the following cases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order cancelled successfully before dispatch<\/li>\n\n\n\n<li>Returned product approved after inspection<\/li>\n\n\n\n<li>Payment deducted but order not confirmed<\/li>\n\n\n\n<li>Product unavailable after payment<\/li>\n<\/ul>\n\n\n\n<p>Approved refunds will be processed through the original payment method or other suitable modes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">5. Refund Timeline<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Online payment refunds may take <strong>5\u201310 business days<\/strong> depending on the bank or payment provider.<\/li>\n\n\n\n<li>Wallet or store credit refunds may be processed faster.<\/li>\n\n\n\n<li>Cash on Delivery refunds may require bank account details for transfer.<\/li>\n<\/ul>\n\n\n\n<p>Refund timelines may vary based on banking and payment gateway processing.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">6. Order Cancellation<\/h4>\n\n\n\n<h5 class=\"wp-block-heading\">By Customer<\/h5>\n\n\n\n<p>Customers may request cancellation before the order is dispatched.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">By Company<\/h5>\n\n\n\n<p>Fill The Basket Hypermart Private Limited reserves the right to cancel orders due to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product unavailability<\/li>\n\n\n\n<li>Pricing or technical errors<\/li>\n\n\n\n<li>Suspicious or fraudulent transactions<\/li>\n\n\n\n<li>Incomplete customer information<\/li>\n<\/ul>\n\n\n\n<p>In such cases, eligible refunds will be initiated accordingly.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">7. Replacement Policy<\/h4>\n\n\n\n<p>Replacement requests may be accepted for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Damaged products<\/li>\n\n\n\n<li>Wrong product delivered<\/li>\n\n\n\n<li>Defective packaged items<\/li>\n<\/ul>\n\n\n\n<p>Replacement availability depends on stock availability.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">8. Delivery Related Issues<\/h4>\n\n\n\n<p>Customers are requested to inspect products at the time of delivery. Any issue regarding:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Damaged packaging<\/li>\n\n\n\n<li>Missing items<\/li>\n\n\n\n<li>Wrong products<\/li>\n<\/ul>\n\n\n\n<p>should be reported immediately or within 24 hours.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">9. Company Rights<\/h4>\n\n\n\n<p>Fill The Basket Hypermart Private Limited reserves the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Approve or reject return\/refund requests after verification<\/li>\n\n\n\n<li>Modify this policy without prior notice<\/li>\n\n\n\n<li>Refuse returns in cases of policy misuse or fraudulent activity<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\">10. Contact Us<\/h4>\n\n\n\n<p>For return, replacement, or refund related queries, please contact:<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Fill The Basket Hypermart Private Limited<\/h4>\n\n\n\n<p><strong>GSTIN:<\/strong> 09AAECF5732D3ZQ<br><strong>CIN:<\/strong> U52609UP2021PTC146433<\/p>\n\n\n\n<p>\ud83d\udccd G2, Gomti Residency Sapru Marg, Prem Nagar Hazratganj, Lucknow Uttar Pradesh-226001<\/p>\n\n\n\n<p>\ud83d\udcde +91 7470212121<\/p>\n\n\n\n<p>\ud83d\udce7 <a>support@fillthebasket.in<\/a><br>\ud83d\udce7 <a>fillthebaskethypermart@gmail.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Fill The Basket Hypermart Private Limited, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. This Refund &amp; Return Policy explains the terms and conditions regarding returns, replacements, cancellations, and refunds for products purchased through our website or services. By placing an order with us, you agree [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9284","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/pages\/9284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/comments?post=9284"}],"version-history":[{"count":2,"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/pages\/9284\/revisions"}],"predecessor-version":[{"id":9396,"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/pages\/9284\/revisions\/9396"}],"wp:attachment":[{"href":"https:\/\/fillthebasket.in\/wp70\/wp-json\/wp\/v2\/media?parent=9284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}